Grievance Redressal Policy

Uni-Com Fincorp Private Limited ("the Company"), operating under the brand Adarsh Capital, is committed to resolving customer complaints fairly, transparently and within defined timelines, in accordance with the RBI's Fair Practice Code and Integrated Ombudsman Scheme.

1. Escalation Levels

Level 1: Customer Support

For any query or complaint, first reach our support team:

• Email: support@adarshcapital.co

We aim to acknowledge complaints within 24 hours and resolve them within 7 working days.

Level 2: Grievance Redressal Officer

If you are not satisfied with the resolution at Level 1, escalate to our Grievance Redressal Officer:

Grievance Redressal Officer details will be published here shortly. Until then, please reach us via the Level 1 Customer Support channels above.

The Grievance Redressal Officer will respond within 15 working days of receiving your complaint.

Level 3: RBI Ombudsman

If your complaint remains unresolved after 30 days, or you are dissatisfied with our response, you may approach the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021, via cms.rbi.org.in or by writing to the Centralised Receipt and Processing Centre, Reserve Bank of India.

2. Nodal Officer for RBI Ombudsman Cases

Nodal Officer details will be published here shortly. Until then, please use the RBI Ombudsman contact details above.

3. What to Include in Your Complaint

• Your full name and registered mobile number/email
• Loan account number (if applicable)
• A clear description of the issue and any prior reference/ticket number
• Supporting documents, if any

4. Our Commitment

We will not take any adverse action against a customer for raising a genuine grievance, and all complaints are handled with confidentiality and without bias.